Shipping policy
Delivery and returns
Where do you deliver?
We deliver throughout France (mainland and Corsica), as well as in Europe and internationally. Two delivery methods are offered at checkout:
- Pick-up point delivery — via Colissimo / Pickup. You choose the pick-up point nearest to you when you order.
- Home delivery — via DPD, with the delivery time slot communicated on the day.
What are the delivery times?
Orders are prepared and shipped within 24 to 48 working hours. Once the parcel has been handed to the carrier, allow 48 to 72 hours for delivery in mainland France. Delivery times are indicative and may vary during busy periods.
Special case of nematodes (Jungle Buddies): they are living organisms. We ship them at the start of the week and in suitable packaging so that they reach you in the best possible condition. On receipt, keep them in the refrigerator until use.
How do I track my order?
As soon as your order has shipped, you receive an email containing your tracking number and link. For pick-up point delivery, you are notified when the parcel is available and have 14 days to collect it. After that, the parcel is sent back to our warehouse and its delivery can no longer be guaranteed.
I haven't received my tracking number
Check your spam folder first. If you can't find anything, write to us at contact@junglefeed.fr with your order number: the parcel may not have been shipped yet.
Can I change my order or my address?
We prepare orders very quickly, usually within 24 hours. Contact us within that time at contact@junglefeed.fr to change an item or correct an address. Once the parcel has been shipped, no changes are possible.
What are the shipping costs?
Shipping costs are calculated automatically at checkout, based on the weight of the parcel, the delivery method chosen and the destination. The exact amount is shown before you confirm your order.
My parcel arrived damaged
Please let us know within 48 hours of receipt at contact@junglefeed.fr, with photos of the parcel and the products. We will take care of the replacement or refund.
Returns
You have 14 days after receipt to exercise your right of withdrawal. Items must be returned intact, unopened, in their original packaging. Return costs are borne by the customer; we recommend a tracked shipment. Nematodes, as living and perishable products, are excluded from the right of withdrawal (Article L. 221-28, 4° of the French Consumer Code).
The full details of the conditions can be found in our refund policy.