1. Preamble
These Terms and Conditions of Sale apply exclusively between the company PLANT POWER (referred to as "Junglefeed.fr") and all persons visiting the Junglefeed.fr website. The same applies to persons making a purchase on the junglefeed.fr site. These conditions define the terms of sale between the customer and junglefeed.fr, from order to delivery, including services and payment.
2. Prices
All prices shown on the junglefeed.fr website are displayed in euros, including all taxes. They apply when the customer confirms the order. Prices may be changed without notice.
3. Delivery
Products are delivered to the delivery address given by the customer when ordering. Delivery is carried out via Colissimo and DPD pick-up points, with an estimated time of 48 to 72 working hours after the order is dispatched. If your order is small, your parcel may be sent as a "lettre service plus" via La Poste. Delivery times are given for information only. They may exceed thirty days from the date of the order; please contact us at: savjunglefeed@gmail.com
Damaged products: Products may arrive damaged during delivery. To receive a replacement or compensation, you must open the parcel in the presence of the carrier or the pick-up point and state your reservations. A damaged parcel that is not reported cannot be refunded or reshipped.
4. Payment
Orders are paid for by credit card or PayPal.
5. Right of withdrawal
The customer has 14 days from receipt of the items to exercise their right of withdrawal, without having to give any reason or pay any penalty, except for the product return costs, which remain at their expense. The product(s) must be returned in their original condition and complete. The nematodes contained in Jungle Buddies and Buddies cannot be returned, as they are a product containing living organisms.
6. Warranties
Products supplied by junglefeed.fr benefit from the legal guarantee of conformity and the guarantee against hidden defects. In the event of a non-conforming product, it may be returned and refunded in accordance with the legislation in force.
7. Dispute resolution
These Terms and Conditions of Sale are governed by French law. In the event of a dispute, an amicable solution will be sought before any legal action. Failing agreement, any dispute relating to the interpretation, performance or termination of the contract concluded between Junglefeed.fr and the customer, even in the case of multiple defendants, shall fall within the exclusive jurisdiction of the competent French courts. The customer is also informed of the possibility of using, in the event of a dispute, a conventional mediation procedure or any other alternative dispute resolution method.
8. Refunds
Any order marked as "delivered" by the carrier cannot be refunded. Shipping costs cannot be refunded.
If the customer fails to collect the order within the allotted time, and without prior notification of postponement or withdrawal to customer service, it can under no circumstances be refunded. It will then be considered abandoned, with no right to a refund or compensation.