Help Centre & Customer Service 🌿

Welcome to the Jungle Feed help centre. A question about your order, a doubt about how to use a product or a problem with a pest? We are here to guide you. Your mission is to help your plants grow; ours is to help you do it.

1. CONTACT US

Didn't find your answer? Our team is listening. For a quick and efficient reply, contact us by email at savjunglefeed@gmail.com

For questions about an order, please include your order number.

2. YOUR ORDER

How can I track my order? As soon as your parcel is dispatched, you will receive an email containing a tracking link. You can then follow your products' journey step by step.

Can I change or cancel my order? We process orders very quickly! If your order has not yet been prepared, we will do our best to change it. Contact us as soon as possible at savjunglefeed@gmail.com with your order number and your request.

An item is shown as "Sold out". When will it be back? Our products are made with care, sometimes in small batches. We do everything we can to restock quickly. Feel free to write to us to find out the expected return date.

3. DELIVERY

What are the delivery times and costs? We generally dispatch your orders within 48 hours (excluding weekends). Delivery times then depend on the carrier (Pickup relay point, La Poste or DPD Predict, generally 24 to 72 hours). Delivery is free for orders of €55 or more in mainland France.

You ship "Jungle Buddies" (nematodes). Are there any precautions to take? YES, and it is very important. The "Jungle Buddies" are living organisms.

• We ship them in optimal conditions to guarantee their freshness.

• Collect your parcel on the day it is delivered (do not leave it at a relay point or in a letterbox for several days).

• Apply them as soon as possible after receipt. If you have to wait, keep them in the fridge (see the expiry date on the sachet).

My parcel arrived damaged. What should I do? We are very sorry. Take a photo of the parcel and the damaged products and send them to us straight away at savjunglefeed@gmail.com with your order number. We will find a solution.

4. RETURNS, REFUNDS AND LEGAL GUARANTEES

At Jungle Feed, we want your experience to be as simple and transparent as possible. Here are the terms concerning returns and the guarantees on our products.

Right of Withdrawal (14 days)

In accordance with Articles L. 221-18 et seq. of the French Consumer Code, you have 14 (fourteen) days from receipt of your products to exercise your right of withdrawal, without having to give any reason or pay any penalty.

• How do I exercise it? You must notify us of your decision to withdraw (for example, by email to savjunglefeed@gmail.com) before this period expires.

• Conditions and return costs: Products must be returned in their original condition, unopened, unused and in their complete packaging, so that they can be resold as new. As provided by law, return costs remain at your expense.

⚠️ IMPORTANT EXCEPTION: Living & Perishable Products

In accordance with Article L. 221-28, 4° of the French Consumer Code, the right of withdrawal cannot be exercised for contracts "for the supply of goods liable to deteriorate or expire rapidly".

This exception applies directly to our "Jungle Buddies" (nematodes), as they are living organisms with a limited lifespan.

Consequently, the "Jungle Buddies" cannot be taken back, exchanged or refunded once the order has been confirmed and dispatched. Please make sure of your needs before ordering.

Refund Terms (in the event of a valid withdrawal)

If you validly exercise your right of withdrawal (excluding the products listed above), Jungle Feed will refund the sums paid (excluding return costs) no later than 14 days after receiving and checking your returned parcel.

The refund will be made using the same payment method as the one used for the original transaction.

💶 Who pays the return costs? (including electronic products)

Return costs depend on the reason for the return. The rules below apply to all our products, including electronic items (humidifiers, LED lamps, moisture sensors, automatic watering systems, etc.).

In the event of withdrawal (change of mind): in accordance with Articles L. 221-23 and L. 221-24 of the French Consumer Code, the direct costs of returning the product remain at the customer's expense. The electronic product must be returned complete, in its original packaging and with all its accessories.

In the event of a defective or non-conforming product: under the legal guarantee of conformity (Articles L. 217-3 to L. 217-28 of the French Consumer Code), bringing the product into conformity (repair, replacement or refund) costs the customer nothing — no return costs and no re-shipping costs. This guarantee applies for 2 years from delivery of the goods, and any defect appearing within 24 months is presumed to have existed at the time of purchase.

Please note for electronic products: in the event of withdrawal, you may be held liable if the value of the product has diminished as a result of handling other than what is necessary to establish its nature, characteristics and proper functioning (Article L. 221-23 of the French Consumer Code). A deduction may then be applied to the refund, but the refund will never be refused.

Legal Guarantees (Defective, damaged or non-conforming product)

Independently of the right of withdrawal, all our products benefit from the legal guarantees in force.

1. Product received damaged or non-conforming (Legal Guarantee of Conformity)

We take the greatest care in preparing your parcels. If, despite our efforts, a product arrives damaged or does not match your order, the Legal Guarantee of Conformity (Articles L. 217-3 et seq. of the French Consumer Code) applies.

The procedure is simple:

1. Within 48 hours of receipt, contact us at savjunglefeed@gmail.com stating your order number.

2. Attach a clear photo of the damaged product or of the preparation error.

3. After checking, we will send you the product in question again free of charge as soon as possible.

2. Guarantee against Hidden Defects Provided for in Articles 1641 et seq. of the French Civil Code. If you discover a hidden defect that makes the product unfit for its use and that was not apparent at the time of purchase, you may request cancellation of the sale or a reduction in the price.

3. Pre-contractual information In accordance with Articles L. 111-1 and L. 221-5 of the French Consumer Code, the essential characteristics of each product, its price and the information on delivery and guarantees are provided to you before you confirm your order.

⚖️ Mediation and dispute resolution

In accordance with Articles L. 612-1 et seq. of the French Consumer Code, in the event of a dispute with our customer service that remains unresolved, you may use a consumer mediator free of charge. You can also use the European Online Dispute Resolution (ODR) platform, available at https://ec.europa.eu/consumers/odr.

5. QUESTIONS ABOUT OUR PRODUCTS

🌍 General Questions

Are your products "Organic"? Yes! All our fertilisers and care solutions are 100% natural and suitable for use in organic farming (compliant with Regulation (EU) 2018/848). We favour French ingredients and "Made in Ardèche".

Are your products dangerous for pets or children? Our products are natural, but they are not food. As a precaution, we recommend keeping them out of the reach of children and animals. The use of biological control (Jungle Buddies) is completely safe for humans and domestic animals.

🐛 Specific: Jungle Buddies (Nematodes)

How do I use the Jungle Buddies?

1. Make sure your potting soil is already damp.

2. Take the sachet out of the fridge 30 minutes beforehand, pour its entire contents into about 1 L of water and leave to stand for 5 minutes.

3. Top up with water at 15 to 25 °C to 5 L (small size) or 10 L (large size), then mix well.

4. In the evening, water the potting soil of all your plants immediately and spray both sides of the leaves.

5. Keep the plant moist for 7 days, then water lightly for at least 2 weeks. If the thrips persist, a second treatment can be applied one month later.

The contents of the sachet are an orange paste. Is that normal? Yes, that is perfectly normal: the contents may come as an orange paste rather than a powder. Pour it all into the water; it disperses very well.

I can't see anything in the sachet. Is that normal? Yes! Nematodes are microscopic worms, invisible to the naked eye. Trust the process!

I applied the nematodes but I still have fungus gnats/thrips! That is normal; biological control takes a little patience.

• Against fungus gnats: The nematodes kill the larvae in the potting soil. You will first see the larvae disappear (in the soil), then the adult gnats (which have a short life) will die without being able to reproduce. Allow 1 to 2 weeks.

• Against thrips: The nematodes attack the larvae in the soil ("pupa" stage). They have no effect on adult thrips on the leaves. It is essential to combine the nematodes (for the soil) with a foliar treatment (Neem Oil + Black Soap) to kill the adults on the leaves.

Warning: If you are dealing with a heavy thrips infestation, a combined approach is essential. We recommend choosing the Ultimate Anti-Thrips Kit, which contains both the nematodes (for the soil), the black soap and the neem oil (for the leaves), as well as the sticky Thrips Catcher traps (for flying adults).

💧 Specific: Neem Oil & Black Soap

How do I use Neem Oil? Neem Oil must be diluted. It is an oil, so it needs an emulsifier to mix with water.

1. Into 1 L of water, pour 1 teaspoon of Jungle Feed Black Soap (this is the emulsifier).

2. Add 1 to 2 teaspoons of Neem Oil.

3. Shake very hard.

4. Spray generously on and under the leaves of your plants, preferably in the evening (to avoid the sun scorching the leaves).

How often should I use Black Soap or Neem Oil?

• As a treatment (if attacked): once every 3-4 days, for 2 weeks.

• As prevention: once every 2-3 weeks.

🌱 Specific: Jungle Boost (Fertiliser)

How do I use Jungle Boost? It is a slow-release organic soil improver. Simply work it into your plant's potting soil or sprinkle it on the surface. With each watering, it will gently release its nutrients (from cattle manure and plant compost). It feeds your plants lastingly (about 3 months).