We understand that delivery and flexible returns are essential for our customers. That is why we do everything we can to offer you a seamless, satisfying online shopping experience.
1. Delivery
Where can I have my order delivered?
We deliver throughout France via Colissimo, as well as to the rest of Europe and internationally.
2. How do I track my order?
Once your order is confirmed, we will send you a parcel tracking link so you can follow the progress of your delivery in real time, for complete peace of mind. You will be notified when your parcel arrives (in a pick-up point in particular), and you have 14 days to collect it. After this period, the parcel and its delivery can no longer be guaranteed.
3. What is the delivery time in France?
For orders in France, the estimated delivery time is between 48 and 72 hours.
4. I haven't received a tracking number. What should I do?
If you haven't received a tracking number, please contact us at savjunglefeed@gmail.com. Your parcel may not have been dispatched yet, but we will do whatever is needed to give you all the information you require.
5. How do I change my order?
Your satisfaction is our priority, so we process your orders quickly, generally within 24 hours at most. If you would like to change your order, please contact us within this time. After this, we are unfortunately unable to make any changes.
6. I made a mistake in my delivery address. What can I do?
If you made a mistake in your delivery address, please contact us as soon as possible at savjunglefeed@gmail.com. If your order has not yet been dispatched, we will do our best to correct the address.
7. How long do I have to return an item?
In accordance with the law, you have up to 14 days after receiving your order to decide whether the item meets your expectations and, if not, to start a return. Items must be returned intact in their original packaging. Before issuing a refund, our team will inspect the condition of the returned items.
Return address: SAS PLANT POWER: 104 chemin des muriers 69250 Neuville sur Soane
8. Return costs
Return costs are borne by the customer. We recommend choosing a tracked service (tracked letter or Colissimo) to ensure your return reaches our warehouse safely.