Refund policy
Return and refund policy
Right of withdrawal: 14 days
In accordance with Articles L. 221-18 et seq. of the French Consumer Code, you have a period of 14 days from receipt of your order to exercise your right of withdrawal, without having to give any reason or pay any penalty.
How do I exercise it? Notify us of your decision before this period expires, by email to savjunglefeed@gmail.com or contact@junglefeed.fr, stating your order number.
⚠️ Exception: living and perishable products
In accordance with Article L. 221-28, 4° of the French Consumer Code, the right of withdrawal does not apply to goods that are liable to deteriorate or expire rapidly.
This exception applies directly to our nematodes (Jungle Buddies and Buddies), which are living organisms with a limited lifespan. Nematodes are not taken back, exchanged or refunded once the order has been confirmed and shipped. Please check carefully that you choose the right size for the number of your plants before ordering.
In what condition must a product be returned?
To be accepted, a returned product must be:
- in its original condition, unused, and unopened if it is a sealed product (sprays, purins, liquid fertilisers, substrates);
- in its complete packaging, so that it can be resold as new;
- accompanied by proof of purchase (invoice or order number).
Never return a product directly to the manufacturer: all returns go through our warehouse.
How do I send back my parcel?
Return address: Jungle Feed — SAS PLANT POWER, 104 chemin des Mûriers, 69250 Neuville-sur-Saône, France.
In accordance with the law, return costs are borne by you and are not refundable. We recommend a tracked shipment (tracked letter or Colissimo): without tracking, we cannot guarantee that your return will be received. For a shipment worth more than €75, we recommend insured shipping.
Refund times and procedures
As soon as we receive your return parcel, we confirm receipt by email and then check the condition of the items. If the return is accepted, the refund is made no later than 14 days after this check, to the payment method used for the order (excluding return costs). Depending on your bank, it may take a few extra days for the refund to appear on your account.
If you still have not received anything after this period, first check your bank statement, then contact your bank. If the problem persists, write to us at contact@junglefeed.fr.
Defective or broken product, or preparation error
If you receive an item that is damaged, does not conform or is different from your order, contact us within 48 hours of receipt at contact@junglefeed.fr, with photos of the product and the parcel. We will arrange a replacement or refund at our expense, without you having to pay the return costs up front. The products supplied are also covered by the legal guarantee of conformity and the guarantee against hidden defects.
Exchanges
We only exchange items that are defective or damaged on receipt. To request an exchange, write to contact@junglefeed.fr.
Sale or promotional items
The statutory 14-day right of withdrawal also applies to sale items or items bought with a promotional code. In the event of a partial return of an order that benefited from a discount subject to a minimum amount, the discount may be recalculated on the amount actually kept.
Gifts
If the item was marked as a gift at the time of purchase and was shipped directly to you, a credit note of equivalent value will be sent to you after the return is received. If the order was delivered to the buyer, the refund is made to that person.
A question?
Our team replies Monday to Friday: contact@junglefeed.fr. You can also find answers to the most frequently asked questions in the Help Centre & After-sales Service and the FAQ.